We value your time and strive to provide the best service possible. Please review the following policies to ensure smooth scheduling and respectful use of resources.

1- Booking & Cancellations

  • Appointment Commitment:
    When you book an appointment, that time is reserved specifically for you. Practitioners are compensated only for the services they provide during scheduled appointments.
  • Cancellation Notice Requirement:
    To cancel an appointment, you must provide a minimum of 24 hours’ notice. This allows us to offer the time to another client.
  • Late Cancellation or No-Show Fees:
    • First Instance: A $40 fee will apply for cancellations with less than 24 hours’ notice or for missed appointments.
    • Additional Instances: The full cost of the scheduled appointment will be charged for any further late cancellations or no-shows.
    • All fees must be paid in full before future appointments can be scheduled.

2- Late Arrivals

  • Impact of Late Arrivals:
    If you arrive late, your session may be shortened to avoid inconveniencing other clients with scheduled appointments.
    • If there is enough time remaining, your practitioner will provide as much of the treatment as possible.
    • Regardless of how much of the session is completed, you are responsible for paying the full price of the scheduled treatment.
  • Efforts to Accommodate:
    While we will do our best to maximize the remaining time, treatments may need to be adjusted based on the remaining session length.

3- No-Shows

  • If you fail to show up for a scheduled appointment, you will be charged the appropriate fee as outlined above. Payment must be made before scheduling any further treatments.

4- Emergency Exceptions

We understand that emergencies happen, such as sudden illness or family crises.

  • If such a situation arises, please inform us as soon as possible.
  • In these cases, exceptions to the cancellation policy may be made at the clinic’s discretion on a case-by-case basis.

5- Payment for Missed Appointments

  • Fees Are Not Direct-Billed:
    Fees for late cancellations or no-show arenot submitted to insurance providers.
  • Payment Methods:
    Fees can be paid via Cash, Debit, Visa, or Mastercard. American Express is not accepted.
  • Receipt for Insurance Submission:
    If you choose, we can provide a receipt for the missed service, which you may submit to your insurance provider for potential reimbursement.

By adhering to these policies, you help us maintain a professional and efficient environment for all clients. 

Thank you for your understanding and cooperation.